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New Sales Rep Onboarding

Community · Medium · 20–30 min

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About This Board

This board helps players review Sales Onboarding through a Jeopardy-style game format on Kleveroo. It includes categories such as Know the Customer, Know the Process, Communication, Ramp Habits, First Deals. It is useful for classroom review, team trivia, family game night, test prep, and group play.

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Questions in this game

A peek at what's on the board — 5 categories and one sample clue from each. Answers stay hidden until you open them, so the game still works.

  • Know the Customer

    Before memorizing a pitch, a new rep should understand who buys the product and this.

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    What is why they buy it?

    +4 more clues in this category

  • Know the Process

    A new rep should know what evidence is required before moving an opportunity between these.

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    What are sales stages?

    +4 more clues in this category

  • Communication

    A concise outreach message should make it easy for a prospect to understand relevance and this.

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    What is the next action?

    +4 more clues in this category

  • Ramp Habits

    Reviewing calls with a coach helps a new rep identify both strengths and these.

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    What are improvement opportunities?

    +4 more clues in this category

  • First Deals

    New reps should resist forcing poor-fit prospects through the funnel simply to create this.

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    What is pipeline?

    +4 more clues in this category

Board content

Know the Customer

$100 — Before memorizing a pitch, a new rep should understand who buys the product and this.
What is why they buy it?
$200 — Knowing the customer's common challenges helps a rep make outreach more this.
What is relevant (New Sales Rep Onboarding — Know the Customer)?
$300 — A buyer persona is useful because it summarizes common goals, challenges, and these.
What are behaviors or priorities?
$400 — Different industries may use the same product for different these.
What are use cases?
$500 — Customer language is often more effective in a conversation than internal company this.
What is jargon?

Know the Process

$100 — A new rep should know what evidence is required before moving an opportunity between these.
What are sales stages?
$200 — Understanding handoffs prevents confusion when a deal moves from sales to this post-sale function.
What is onboarding or customer success?
$300 — Knowing approval rules before offering special pricing helps avoid this.
What is an unauthorized commitment?
$400 — CRM expectations should clarify what to record, when to record it, and this.
What is why it matters?
$500 — A defined escalation path tells a new rep where to go when a problem exceeds this.
What is their authority or expertise?

Communication

$100 — A concise outreach message should make it easy for a prospect to understand relevance and this.
What is the next action?
$200 — Mirroring a buyer's terminology can demonstrate that a rep is doing this.
What is listening?
$300 — Speaking more slowly after asking an important question gives the buyer space to do this.
What is think and respond?
$400 — A meeting agenda helps establish expectations before the conversation does this.
What is begins?
$500 — Clear internal notes help teammates continue a customer conversation without forcing the customer to do this.
What is repeat themselves?

Ramp Habits

$100 — Reviewing calls with a coach helps a new rep identify both strengths and these.
What are improvement opportunities?
$200 — Practicing a skill repeatedly in realistic scenarios is commonly called this.
What is role-play?
$300 — Tracking activity without tracking outcomes can hide whether the activity is actually this.
What is effective?
$400 — Asking experienced reps why a tactic works is more useful than simply doing this.
What is copying it?
$500 — A good ramp plan gradually increases expectations as a rep develops this.
What is proficiency or competence?

First Deals

$100 — New reps should resist forcing poor-fit prospects through the funnel simply to create this.
What is pipeline?
$200 — Bringing a manager or specialist into an early deal can provide coaching while protecting this.
What is the customer experience?
$300 — A lost early deal is useful when the rep identifies the reason and turns it into this.
What is a learning opportunity?
$400 — Documenting what worked in an early win helps a rep determine whether it can be this.
What is repeated?
$500 — The goal of an early sales conversation is not always to close immediately; sometimes it is to earn this.
What is the next conversation?

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