KleverooKleveroo
Join Game

Yelp Sales

Community · Mixed · 20–30 min

Know someone who’d like this game?

Share your screen so everyone can see the board. Use the +/− buttons to award or deduct the tile's points.

About This Board

This board helps players review Yelp Sales through a Jeopardy-style game format on Kleveroo. It includes categories such as Product Knowledge, Sales Process, Objection Handling, Yelp Policies, Market Trivia. It is useful for classroom review, team trivia, family game night, test prep, and group play.

Best For

Questions in this game

A peek at what's on the board — 5 categories and one sample clue from each. Answers stay hidden until you open them, so the game still works.

  • Product Knowledge

    This Yelp feature lets users search for local businesses by category or keyword

    Show answer

    Search

    +7 more clues in this category

  • Sales Process

    This early sales step helps the rep understand the business owner's goals needs and decision process

    Show answer

    Qualifying

    +7 more clues in this category

  • Objection Handling

    In the first objection handling loop the rep should do these three steps in order

    Show answer

    Empathize value command

    +7 more clues in this category

  • Yelp Policies

    Can Businesses pay customers or offer rewards in exchange for reviews

    Show answer

    No, Businesses should not offer review incentives

    +7 more clues in this category

  • Market Trivia

    Yelp is best known for helping consumers find this kind of business

    Show answer

    Local business

    +7 more clues in this category

Board content

Product Knowledge

$100 — This Yelp feature lets users search for local businesses by category or keyword
Search
$200 — This section of a Yelp business page shows customer submitted and business uploaded images
Photos
$300 — This Yelp feature allows users to contact service businesses about pricing or availability
Request a Quote
$400 — This part of the Yelp page helps consumers understand what a business offers before calling
Specialties
$500 — This paid Yelp product helps businesses get found by more high intent consumers
Yelp Ads
$600 — This advertiser tool shows activity like clicks calls messages and other campaign actions
Business Dashboard
$700 — This Yelp software determines which reviews are recommended to users
Recommendation Software
$800 — This Yelp resource gives guidance on review related rules and safety expectations
Trust and Safety

Sales Process

$100 — This early sales step helps the rep understand the business owner's goals needs and decision process
Qualifying
$200 — This qualifying framework includes budget authority need timeline and story
BANTS
$300 — This qualifying section asks what kind of jobs or customers the business wants more of
Need
$400 — This qualifying section asks how fast the business can take on new customers
Timeline
$500 — This qualifying section uncovers who helps make promotion decisions
Authority
$600 — This qualifying section asks what the business has done to bring in extra customers
Budget
$700 — This part of the sale connects the business owner's answers to a clear reason to keep moving forward
Value
$800 — This sales move pivots the business owner to the computer so the rep can show Yelp live
Command

Objection Handling

$100 — In the first objection handling loop the rep should do these three steps in order
Empathize value command
$200 — In the second objection handling loop the rep repeats these same three steps again
Empathize value command
$300 — After two rounds of empathize value command the third loop should start with this step
Ask a question
$400 — A business owner says they are really busy and the rep says I totally understand that. Which step is this
Empathize
$500 — After empathizing with a busy owner the rep mentions working with Bob down the street and bringing him 42 raq's. Which step is this
Value
$600 — After giving value the rep says go to Yelp.com and let me show you. Which step is this
Command
$700 — When the owner still pushes back after two rounds the rep asks when was the last time you used Yelp personally. Which step is this
Question
$800 — The full objection handling pattern is two rounds of empathize value command followed by this final sequence
Question value command

Yelp Policies

$100 — Can Businesses pay customers or offer rewards in exchange for reviews
No, Businesses should not offer review incentives
$200 — To understand what can be post on yelp and what cannot, where can users go to understand?
Yelp's Content Guidelines
$300 — When discussing review concerns reps should avoid saying they can do this internally
Flag/Report/Escalate the issue
$400 — When a business sees a review that may violate guidelines they can report it by using this icon next to the review
Flag
$500 — For critical reviews Yelp guidance says consumers often care more about this than the criticism itself
Business response
$600 — What are the three options business owners have with critical reviews?
Flag, Respond publicly, & Respond Privately
$700 — For unrecommended review concerns reps should educate using this Yelp topic
Recommendation Software
$800 — Business owners can respond to reviews publicly or by using this one to one option
Private message

Market Trivia

$100 — Yelp is best known for helping consumers find this kind of business
Local business
$200 — This customer behavior makes Yelp valuable because users are often close to making a decision
High purchase intent
$300 — This service category includes plumbers electricians HVAC cleaners and landscapers
Home services
$400 — This local search phrase usually signals a consumer wants a nearby option
Near me
$500 — This marketplace problem happens when consumers struggle to know which business to trust
Information gap
$600 — This type of business often values leads quickly because the customer need is urgent
Emergency service business
$700 — This competitor based sales angle creates FOMO by showing businesses that others in their category are getting found
Competitor proof
$800 — In local advertising the business usually wants more calls messages website visits and this final result
Customers

Kleveroo is an online review game platform for teachers, teams, and families. Create Jeopardy-style boards, host live trivia, and play educational games — no PowerPoint templates required.

Related Boards

Find more like this

More Business boardsAdult / General boardssalestrainingworkplace
Play this board·Remix it

Like this game? Create your own with our free Jeopardy game maker.

More Business & Work boards·Browse all boards·Community boards