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Objection Handling Challenge

Community · Medium · 20–30 min

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This board helps players review Objection Handling through a Jeopardy-style game format on Kleveroo. It includes categories such as Price Pushback, Timing, Competition, Authority, Brush-Offs. It is useful for classroom review, team trivia, family game night, test prep, and group play.

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A peek at what's on the board — 5 categories and one sample clue from each. Answers stay hidden until you open them, so the game still works.

  • Price Pushback

    A buyer says, 'Your competitor is cheaper.' Before defending your price, uncover what they are using to make this.

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    What is the comparison?

    +4 more clues in this category

  • Timing

    'Call me next quarter' becomes more actionable when the rep asks what is expected to change by then, uncovering this.

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    What is the timing trigger?

    +4 more clues in this category

  • Competition

    When a buyer loves their current vendor, asking 'What would you change if you could?' searches for this.

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    What is an unmet need?

    +4 more clues in this category

  • Authority

    'I need to talk to my boss' is a cue to understand the boss's role in this.

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    What is the decision process?

    +4 more clues in this category

  • Brush-Offs

    'Just email me' may be a brush-off, so a useful follow-up is to ask what information would be most this.

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    What is useful or relevant?

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Board content

Price Pushback

$100 — A buyer says, 'Your competitor is cheaper.' Before defending your price, uncover what they are using to make this.
What is the comparison?
$200 — If price is the only concern, a rep should reconnect cost to the buyer's expected business result, also known as this.
What is return on investment?
$300 — 'We don't have the budget' and 'I don't see enough value' sound similar but represent these two different issues.
What are affordability and value?
$400 — Breaking a total investment into the cost per user or per month is one way to provide this.
What is price context?
$500 — Immediately offering a discount can accidentally teach the buyer that the original price was this.
What is negotiable?

Timing

$100 — 'Call me next quarter' becomes more actionable when the rep asks what is expected to change by then, uncovering this.
What is the timing trigger?
$200 — A prospect who is interested but overwhelmed by implementation may actually have this concern rather than a timing concern.
What is effort or complexity?
$300 — A deadline tied to a launch, renewal, or seasonal event can create this reason to act.
What is a compelling event?
$400 — When a buyer delays because the status quo feels safer, the rep should explore the cost of doing this.
What is doing nothing?
$500 — Scheduling the follow-up before ending the call prevents the vague next step commonly phrased as this.
What is 'I'll circle back' or 'follow up later'?

Competition

$100 — When a buyer loves their current vendor, asking 'What would you change if you could?' searches for this.
What is an unmet need?
$200 — A competitor comparison is strongest when based on the buyer's priorities rather than a generic list of these.
What are features?
$300 — Speaking negatively about a competitor can reduce a rep's credibility by making them appear this.
What is defensive or biased?
$400 — If switching vendors feels risky, proof from similar customers can reduce this perceived barrier.
What is switching risk?
$500 — A renewal date with an incumbent vendor is important because it can define this.
What is the buying window?

Authority

$100 — 'I need to talk to my boss' is a cue to understand the boss's role in this.
What is the decision process?
$200 — A person who can approve spending is often referred to as this.
Who is the economic buyer?
$300 — Someone who strongly supports your solution inside the prospect's organization is commonly called this.
Who is a champion?
$400 — Rather than bypassing a contact, a rep can ask for help bringing additional stakeholders into this.
What is the conversation or evaluation?
$500 — Learning what criteria leadership will use to approve a purchase helps a rep understand these.
What are decision criteria?

Brush-Offs

$100 — 'Just email me' may be a brush-off, so a useful follow-up is to ask what information would be most this.
What is useful or relevant?
$200 — 'We're all set' can be explored by asking what is working especially well and what still creates this.
What is friction or a challenge?
$300 — A rushed prospect saying 'not interested' may be reacting to the interruption rather than rejecting this.
What is the solution itself?
$400 — When a prospect repeatedly avoids agreed next steps, their actions may indicate lower this than their words.
What is priority or commitment?
$500 — The goal of handling a brush-off is not to win an argument; it is to determine whether there is enough reason for this.
What is a conversation?

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