Last updated: May 30, 2026

7-day refund window

Kleveroo offers a 7-day refund window for first-time purchases when premium features have not been substantially used. If you subscribed by mistake, were charged unexpectedly, or could not access your account, you can request a refund within 7 days of purchase.

Refund eligibility

Refunds may be approved when:

• The refund request is made within 7 days of purchase.
• The purchase was accidental or you were unable to access the product.
• Premium features have not been substantially used.
• AI board credits have not been used.

Refunds may not be available when:

• AI board credits have been used.
• Premium boards have been created, saved, copied, or exported.
• CSV upload has been used.
• Premium trivia packs, live rooms, premium themes, or paid-only games have been accessed.
• The account shows repeated subscribe / cancel / refund behavior.

How to request a refund

Refunds are processed through Stripe. To request a refund, email support@kleveroo.com within 7 days of purchase and include the email used for your Kleveroo account. We'll review your request and respond as quickly as possible.

Cancellation

You can cancel your subscription at any time from the Manage Subscription link on the Kleveroo+ page. Canceling stops future renewals. You keep access to paid features through the end of the billing period you already paid for.

Renewals

Kleveroo subscriptions renew automatically each month at the price shown at checkout. Stripe sends a receipt for each renewal. If a renewal payment fails, you may see an in-app notice and Stripe may retry the payment before access ends.

See also the Terms of Service and Privacy Notice.