Last updated: August 27, 2026

Refund Policy

Kleveroo subscription payments are non-refundable once processed.

You can cancel your subscription at any time to prevent future renewals. After cancellation, you will continue to have access to your paid features through the end of the billing period you already purchased.

Non-Refundable Payments

We do not provide refunds or prorated credits for:

• Change of mind
• Unused subscription time
• Unused AI credits
• Failure to cancel before a renewal
• Partial use of a billing period
• Not using the service after purchase

Canceling your subscription stops future renewals but does not refund charges that have already been processed.

Billing Errors and Service Issues

If you believe you were charged twice, charged an incorrect amount, or were unable to access paid features because of a verified technical issue with Kleveroo, please contact us.

Kleveroo may issue a refund, account credit, or other appropriate resolution at our discretion when a genuine billing error or verified service issue has occurred.

These exceptions do not create a general right to a refund.

Subscription Renewals

Kleveroo subscriptions renew automatically according to the billing cycle selected at purchase unless canceled before the next renewal date.

It is the customer's responsibility to cancel before a renewal if they do not want the subscription to continue.

Cancellation

You may cancel your subscription at any time through the available subscription-management options.

Cancellation prevents future charges. Access to paid features continues until the end of the current paid billing period unless otherwise stated.

Contact Us

If you have a question about a charge, billing error, or access problem, contact Kleveroo support at support@kleveroo.com.

See also the Terms of Service and Privacy Notice.