This board helps players review Objection Handling through a Jeopardy-style game format on Kleveroo. It includes categories such as Price Pushback, Timing, Competition, Authority, Brush-Offs. It is useful for classroom review, team trivia, family game night, test prep, and group play.
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A peek at what's on the board — 5 categories and one sample clue from each. Answers stay hidden until you open them, so the game still works.
A buyer says, 'Your competitor is cheaper.' Before defending your price, uncover what they are using to make this.
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What is the comparison?
+4 more clues in this category
'Call me next quarter' becomes more actionable when the rep asks what is expected to change by then, uncovering this.
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What is the timing trigger?
+4 more clues in this category
When a buyer loves their current vendor, asking 'What would you change if you could?' searches for this.
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What is an unmet need?
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'I need to talk to my boss' is a cue to understand the boss's role in this.
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What is the decision process?
+4 more clues in this category
'Just email me' may be a brush-off, so a useful follow-up is to ask what information would be most this.
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What is useful or relevant?
+4 more clues in this category
Board content
Price Pushback
- $100 — A buyer says, 'Your competitor is cheaper.' Before defending your price, uncover what they are using to make this.
- What is the comparison?
- $200 — If price is the only concern, a rep should reconnect cost to the buyer's expected business result, also known as this.
- What is return on investment?
- $300 — 'We don't have the budget' and 'I don't see enough value' sound similar but represent these two different issues.
- What are affordability and value?
- $400 — Breaking a total investment into the cost per user or per month is one way to provide this.
- What is price context?
- $500 — Immediately offering a discount can accidentally teach the buyer that the original price was this.
- What is negotiable?
Timing
- $100 — 'Call me next quarter' becomes more actionable when the rep asks what is expected to change by then, uncovering this.
- What is the timing trigger?
- $200 — A prospect who is interested but overwhelmed by implementation may actually have this concern rather than a timing concern.
- What is effort or complexity?
- $300 — A deadline tied to a launch, renewal, or seasonal event can create this reason to act.
- What is a compelling event?
- $400 — When a buyer delays because the status quo feels safer, the rep should explore the cost of doing this.
- What is doing nothing?
- $500 — Scheduling the follow-up before ending the call prevents the vague next step commonly phrased as this.
- What is 'I'll circle back' or 'follow up later'?
Competition
- $100 — When a buyer loves their current vendor, asking 'What would you change if you could?' searches for this.
- What is an unmet need?
- $200 — A competitor comparison is strongest when based on the buyer's priorities rather than a generic list of these.
- What are features?
- $300 — Speaking negatively about a competitor can reduce a rep's credibility by making them appear this.
- What is defensive or biased?
- $400 — If switching vendors feels risky, proof from similar customers can reduce this perceived barrier.
- What is switching risk?
- $500 — A renewal date with an incumbent vendor is important because it can define this.
- What is the buying window?
Authority
- $100 — 'I need to talk to my boss' is a cue to understand the boss's role in this.
- What is the decision process?
- $200 — A person who can approve spending is often referred to as this.
- Who is the economic buyer?
- $300 — Someone who strongly supports your solution inside the prospect's organization is commonly called this.
- Who is a champion?
- $400 — Rather than bypassing a contact, a rep can ask for help bringing additional stakeholders into this.
- What is the conversation or evaluation?
- $500 — Learning what criteria leadership will use to approve a purchase helps a rep understand these.
- What are decision criteria?
Brush-Offs
- $100 — 'Just email me' may be a brush-off, so a useful follow-up is to ask what information would be most this.
- What is useful or relevant?
- $200 — 'We're all set' can be explored by asking what is working especially well and what still creates this.
- What is friction or a challenge?
- $300 — A rushed prospect saying 'not interested' may be reacting to the interruption rather than rejecting this.
- What is the solution itself?
- $400 — When a prospect repeatedly avoids agreed next steps, their actions may indicate lower this than their words.
- What is priority or commitment?
- $500 — The goal of handling a brush-off is not to win an argument; it is to determine whether there is enough reason for this.
- What is a conversation?
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