This board helps players review Yelp Sales through a Jeopardy-style game format on Kleveroo. It includes categories such as Product Knowledge, Sales Process, Objection Handling, Yelp Policies, Market Trivia. It is useful for classroom review, team trivia, family game night, test prep, and group play.
- Classroom review
- Test prep
- Team trivia
- Group play
- Family game night
A peek at what's on the board — 5 categories and one sample clue from each. Answers stay hidden until you open them, so the game still works.
This Yelp feature lets users search for local businesses by category or keyword
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Search
+7 more clues in this category
This early sales step helps the rep understand the business owner's goals needs and decision process
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Qualifying
+7 more clues in this category
In the first objection handling loop the rep should do these three steps in order
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Empathize value command
+7 more clues in this category
Can Businesses pay customers or offer rewards in exchange for reviews
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No, Businesses should not offer review incentives
+7 more clues in this category
Yelp is best known for helping consumers find this kind of business
Show answer
Local business
+7 more clues in this category
Board content
Product Knowledge
- $100 — This Yelp feature lets users search for local businesses by category or keyword
- Search
- $200 — This section of a Yelp business page shows customer submitted and business uploaded images
- Photos
- $300 — This Yelp feature allows users to contact service businesses about pricing or availability
- Request a Quote
- $400 — This part of the Yelp page helps consumers understand what a business offers before calling
- Specialties
- $500 — This paid Yelp product helps businesses get found by more high intent consumers
- Yelp Ads
- $600 — This advertiser tool shows activity like clicks calls messages and other campaign actions
- Business Dashboard
- $700 — This Yelp software determines which reviews are recommended to users
- Recommendation Software
- $800 — This Yelp resource gives guidance on review related rules and safety expectations
- Trust and Safety
Sales Process
- $100 — This early sales step helps the rep understand the business owner's goals needs and decision process
- Qualifying
- $200 — This qualifying framework includes budget authority need timeline and story
- BANTS
- $300 — This qualifying section asks what kind of jobs or customers the business wants more of
- Need
- $400 — This qualifying section asks how fast the business can take on new customers
- Timeline
- $500 — This qualifying section uncovers who helps make promotion decisions
- Authority
- $600 — This qualifying section asks what the business has done to bring in extra customers
- Budget
- $700 — This part of the sale connects the business owner's answers to a clear reason to keep moving forward
- Value
- $800 — This sales move pivots the business owner to the computer so the rep can show Yelp live
- Command
Objection Handling
- $100 — In the first objection handling loop the rep should do these three steps in order
- Empathize value command
- $200 — In the second objection handling loop the rep repeats these same three steps again
- Empathize value command
- $300 — After two rounds of empathize value command the third loop should start with this step
- Ask a question
- $400 — A business owner says they are really busy and the rep says I totally understand that. Which step is this
- Empathize
- $500 — After empathizing with a busy owner the rep mentions working with Bob down the street and bringing him 42 raq's. Which step is this
- Value
- $600 — After giving value the rep says go to Yelp.com and let me show you. Which step is this
- Command
- $700 — When the owner still pushes back after two rounds the rep asks when was the last time you used Yelp personally. Which step is this
- Question
- $800 — The full objection handling pattern is two rounds of empathize value command followed by this final sequence
- Question value command
Yelp Policies
- $100 — Can Businesses pay customers or offer rewards in exchange for reviews
- No, Businesses should not offer review incentives
- $200 — To understand what can be post on yelp and what cannot, where can users go to understand?
- Yelp's Content Guidelines
- $300 — When discussing review concerns reps should avoid saying they can do this internally
- Flag/Report/Escalate the issue
- $400 — When a business sees a review that may violate guidelines they can report it by using this icon next to the review
- Flag
- $500 — For critical reviews Yelp guidance says consumers often care more about this than the criticism itself
- Business response
- $600 — What are the three options business owners have with critical reviews?
- Flag, Respond publicly, & Respond Privately
- $700 — For unrecommended review concerns reps should educate using this Yelp topic
- Recommendation Software
- $800 — Business owners can respond to reviews publicly or by using this one to one option
- Private message
Market Trivia
- $100 — Yelp is best known for helping consumers find this kind of business
- Local business
- $200 — This customer behavior makes Yelp valuable because users are often close to making a decision
- High purchase intent
- $300 — This service category includes plumbers electricians HVAC cleaners and landscapers
- Home services
- $400 — This local search phrase usually signals a consumer wants a nearby option
- Near me
- $500 — This marketplace problem happens when consumers struggle to know which business to trust
- Information gap
- $600 — This type of business often values leads quickly because the customer need is urgent
- Emergency service business
- $700 — This competitor based sales angle creates FOMO by showing businesses that others in their category are getting found
- Competitor proof
- $800 — In local advertising the business usually wants more calls messages website visits and this final result
- Customers
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