This board helps players review Customer Service Scenarios through a Jeopardy-style game format on Kleveroo. It includes categories such as Active Listening, Calm De-escalation, Service Recovery, Communication Etiquette, Policies and Escalation. It is useful for classroom review, team trivia, family game night, test prep, and group play.
- Classroom review
- Test prep
- Team trivia
- Group play
- Family game night
A peek at what's on the board — 5 categories and one sample clue from each. Answers stay hidden until you open them, so the game still works.
What does paraphrasing back the issue show the customer?
Show answer
You understand them
+4 more clues in this category
What is your first priority with an upset customer?
Show answer
Stay calm
+4 more clues in this category
What is the first step once you confirm an error occurred?
Show answer
Apologize sincerely
+4 more clues in this category
What should every email subject line be?
Show answer
Clear and specific
+4 more clues in this category
Before saying no, what should you check?
Show answer
Policy options
+4 more clues in this category
Board content
Active Listening
- $100 — What does paraphrasing back the issue show the customer?
- You understand them
- $200 — Name one nonverbal cue that signals you’re listening on video.
- Nodding
- $300 — What phrase is a classic way to start a reflective statement?
- It sounds like...
- $400 — When a customer finishes venting, what should you do first?
- Allow silence
- $500 — Which technique uncovers needs by asking targeted follow-ups?
- Probing questions
Calm De-escalation
- $100 — What is your first priority with an upset customer?
- Stay calm
- $200 — What kind of tone helps reduce tension on a call?
- Calm, steady tone
- $300 — What phrase acknowledges feelings without admitting fault?
- I understand your frustration
- $400 — If a customer uses profanity, what boundary can you set?
- No profanity, please
- $500 — After de-escalating, what transition moves to solutions?
- Let's solve this together
Service Recovery
- $100 — What is the first step once you confirm an error occurred?
- Apologize sincerely
- $200 — What should you clearly outline when setting expectations?
- Next steps and timeline
- $300 — What is a straightforward remedy for a defective product?
- Offer a replacement
- $400 — How should you time your follow-up after a promised fix?
- By the promised time
- $500 — What guiding principle ensures the customer feels valued?
- Make it right
Communication Etiquette
- $100 — What should every email subject line be?
- Clear and specific
- $200 — In chat, what should you do before troubleshooting?
- Acknowledge their request
- $300 — What format makes action items easy to scan?
- Bullet points
- $400 — On phone calls, how do you confirm name spelling?
- Ask and repeat
- $500 — What closing reassures and invites further help?
- Anything else I can help?
Policies and Escalation
- $100 — Before saying no, what should you check?
- Policy options
- $200 — What must you document after each customer interaction?
- Detailed notes
- $300 — When you lack authority to resolve, what do you do?
- Escalate to supervisor
- $400 — What should you explain to the customer when escalating?
- Reason and context
- $500 — What principle prevents one-off exceptions you can’t repeat?
- Consistency with policy
Kleveroo is an online review game platform for teachers, teams, and families. Create Jeopardy-style boards, host live trivia, and play educational games — no PowerPoint templates required.
Like this game? Create your own with our free Jeopardy game maker.
Kleveroo